Privacy Policy

Introduction

North Florida Total Home Care LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and cleaning services.

Information We Collect

Personal Information You Provide

When you book our cleaning services or create an account, we may collect:

  • Name and contact information (email, phone number)

  • Billing and payment information

  • Service address and access instructions

  • Special cleaning requests or preferences

  • Communication history with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on our site

  • Cookies and similar tracking technologies

  • Location data (if you enable location services)

Service-Related Information

During service delivery, we may collect:

  • Property access codes or keys

  • Photos of completed work (with your consent)

  • Feedback and service ratings

  • Pet or household member information relevant to cleaning

How We Use Your Information

We use your personal information to:

  • Provide and schedule cleaning services

  • Process payments and manage billing

  • Communicate about appointments and service updates

  • Improve our services and customer experience

  • Send promotional materials (with your consent)

  • Comply with legal obligations

  • Protect against fraud and maintain security

Information Sharing and Disclosure

We may share your information with:

Service Providers

  • Payment processors for billing

  • Scheduling and booking platforms

  • Background check providers for staff screening

  • Insurance companies when necessary

Legal Requirements

We may disclose information when required by law, court order, or to:

  • Protect our rights and property

  • Ensure customer and employee safety

  • Prevent fraud or illegal activities

  • Comply with regulatory requirements

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: admin@northfloridatotalhomecare.com.
Phone: (904) 257-6017
Address: 9393-2 Spring Mills Drive, Jacksonville FL, 32257.

Effective Date: 08/01/2024
Last Updated: 07/08/2025

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission and storage

  • Secure payment processing systems

  • Regular security assessments

  • Limited access to personal information

  • Employee training on data protection

Your Rights and Choices

You have the right to:

  • Access and review your personal information

  • Request corrections to inaccurate data

  • Delete your account and associated data

  • Opt-out of marketing communications

  • Restrict processing of your information

  • Data portability (receive a copy of your data)

To exercise these rights, contact us at admin@northfloridatotalhomecare.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information

  • Analyze website traffic and usage patterns

  • Provide personalized content and advertisements

  • Improve website functionality

You can control cookies through your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Typically, we retain customer information for a few years after the last service, unless a longer retention period is required by law.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

If you are located outside the US, please note that your information may be transferred to and processed in the US, where our servers are located and our central database is operated.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Displaying prominent notices on our website